|
Enterprise Mobile Applications Development
We specialize in creating custom android applications for businesses and integrating android and web-based
applications. Using this two-prong approach you will enhance customer experience and loyalty.
You will also increase workforce productivity. In addition to reaching growing audience of avid
smartphone users, mobile apps provide unique options not available with other technologies,
such as ability to quickly exchange and share visual data, provide location-based information and services,
broadcast instant notifications and updates.
Customer-facing mobile applications
Catalogs and Ordering, Reservations, Account Management. All the convenience features users came to expect from your web site,
today are expected to be available as Android and iPhone mobile applications. Banks provide an option to manage accounts,
retailers (Amazon, IKEA) create mobile catalogs, news sites provide mobile news feeds. Mobile apps help customer complete airline check-in
and manage temperature controls and security settings of your house.
Technical Support. In many cases lack of visuals makes voice technical support inadequate.
When customer has trouble verbally describing the situation and support personnel cannot adequately describe steps that need to
be taken, there is hard to avoid unnecessary downtime. Integrated smartphone / web applications allow quick exchange of
visual data. Customer can take and upload image(s) describing the situation, while support can immediately access and review them,
retrieve or create step-by-step instructions with visual guides. Then the tech support document can be either sent
directly to a customer, or/and uploaded into a knowledge base.
Check out AHG Cloud Note - ready-to-go mobile technical support application, or
develop your own custom application.
Information and Updates. Provide your customers an option to subscribe and receive updates, information, notifications,
subscription on their smartphones rather than e-mail. This is especially beneficial for information that users need to receive
instantly, like flight status updates. It is also important if you want to reach new generation of allways-connected young
users.
Internal mobile applications
Company Knowledge Base. Knowledge Base is only useful if it does capture organizational knowledge. Oftentimes it is not
an easy task to convince employees to document and submit their knowledge. Smartphones make this task much easier. A person can
document process or procedure in a matter of minutes, in the field or in the office, by taking images / movies with the mobile
phone and entering (or speaking) explanation text. The resulting document can be immediately
uploaded to the knowledge base, as well as directly shared with co-workers or clients.
AHG Cloud Note mobile application does exactly this, or we can help you develop custom
mobile software for knowledge management.
Go paperless. Idea of paperless office has been around for a while. During that time the amount of
paperwork in an average office only increased. Mobile applications is the first tool to actually reverse this trend.
Major appliance repair franchise Mr. Appliance now handles all service calls paperwork via mobile app. An employee in
the field fills out all the necessary information on the call and obtains customer signature at the completion of the service call.
The information is immediately shared and can be obtained through the office computer and main company server.
Smartphones are the obvious fit for similar tasks that employees perform in the field, where mobile phone in the pocket is
much more convenient than laptop in hands and more productive than a clip-board with
a five-sheet carbonless copy.
Extending enterprise applications to mobile devices. As employees become more mobile and spend more time in the field or
with the client than in the office, extending enterprise applications, such as CRM, to mobile devices becomes a priority for
organizations who want to optimize their workforce and increase productivity. It is important that employees have reliable access to
the same data and information whether they are in the office or in the field.
If you have similar or different mobile applications in mind to help your organization move forward,
let's discuss your project.
|
